Someone recently got a hold of my card number and charged up 4 Dell computers! I mean c’mon why buy 4 freaking Dell computers? Amex had to know it was a fraudulent charge because I wouldn’t buy a Dell LOL j/p. Luckily I was able to have a fairly civil conversation with their call center representative and get all of the information I needed – usually it’s a hair pulling experience talking to these people. I know it’s less expensive labor but c’mon how about creatiing some jobs here in the US and helping your customer/potential customer not have to fight through a language barrier to be supported!?!?!?

I know AMEX isn’t accepted everywhere… but it’s got some damn good customer service! Taking care of business was a hassle free process and the people I spoke with were great to talk to. They patiently went through my itemized billing to make sure there were no additional fraudulent charges. Helped me to log all of the relevant information for their Fraud Dept. Provided me with their contact information/employee reference number for my records and that was that. No call center overseas using fake names like Paul Smith sounding like they were in Slumdog Millionare (Prashant and Ranjeet were okay with this line) or my Unlce Boy (it’s okay I’m Filipino). Some of these other CC reps don’t even want to give you their full name for your records let alone a reference number. So don’t forget to monitor your accounts and credit… damn thieves are defintely out there always looking to get you! Anyways just another reason I’m a loyal American Express customer – “Don’t leave home without it!”